Business Customer

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If you have any questions or need help, email us or use live chat. Our team will support you every step of the way.

RELIABLE SERVICE

Our aim is reliable service, with a focus on prompt order handling and shipping:

• Delivery times: depending on your location, delivery usually takes 2 to 7 business days. Check Australia Post for the latest timeframe: Australia Post delivery times. Delivery times are set by Australia Post and are outside our control. If you need your order faster, we offer express shipping options for an additional fee.
• Reputable carriers: we partner with trusted carriers such as Australia Post, so your parcels arrive securely and on time.
• Tracking: your shipping confirmation email includes tracking details where available.
• Scheduled deliveries: we can arrange scheduled deliveries to suit your business operations, so you receive products when you need them.
• Consolidated shipping: choose consolidated shipping to combine multiple orders into one shipment, which reduces costs and simplifies logistics.
• Quality: our products are premium quality and come with an Australian warranty. If you have a question about a part, our team is ready to help.

EASY PAYMENT SOLUTIONS

We offer a variety of convenient payment options, so you can pay the way that suits you:

• Major credit cards: we accept Visa, MasterCard and American Express, so you get flexible payment options and can earn credit card points.
• Secure business portal: store your credit card details in our secure business portal for future purchases, so you don't have to enter them again each time.
• Business customer terms: for our existing business customers, we offer flexible payment terms once your average monthly order value meets our threshold. Some restrictions may apply, and payment may be automatically deducted at the end of the agreed term.

FLAT RATE DISCOUNTS

We value our business customers, so we offer competitive flat rate discounts:

• Starting discount: business customers with an average monthly order value of $200 or more get a 10% flat rate discount on all products.
• Additional discounts: the more you order, the more you save. Your discount grows with your average monthly order value and applies to all products or to specific categories.

Ready to take advantage of these benefits? Register now to start saving on your orders and make ordering easier.