FAQs
What should I do if I am not sure about what I'm looking for?
At Service Parts Online, we strive for exceptional customer satisfaction. If you have any uncertainties about a product, please feel free to contact us. You can send us an email or leave us a message through Facebook, and our team will be happy to assist you.
How do I find out about the latest specials at Service Parts Online?
Stay up to date with our latest promotions and specials by following our Facebook page and signing up for our newsletter. We will make sure to notify you whenever we have exciting offers.
Does Service Parts Online offer Price Matching?
For information regarding Price Matching, please refer to our Price Match page. It will provide you with any exclusions or details related to our Price Matching policy.
Can I change my order once I have received a confirmation email?
Once your order has been dispatched, it becomes difficult for us to make changes. Generally, we are unable to add to, remove from, or modify your selection at that point. We recommend reviewing your order carefully before confirming it.
How much does shipping cost?
We offer free standard shipping for all orders. If you opt for express shipping, the delivery charge will vary depending on your chosen delivery location. You can find the specific cost at the checkout stage of your order.
Can I pick up my order from your warehouse?
Currently, we do not offer a pick-up service from our warehouse. However, we believe you may find this unnecessary as we provide free standard shipping for all orders, ensuring your items are conveniently delivered to your desired location.
When should I return a product?
We offer you a replacement, credit or refund where products have a major failure, such as: When they are faulty; Wrongly described; Different from a sample shown to you; or Do not do what they are supposed to do.
How do I exchange, return, or request a refund?
Detailed information on exchanges, returns, and refund requests can be found on our Return and Refund page. Please review the provided information and follow the outlined steps to initiate the necessary process.
What are the expenses related to the return of a product?
In general, we cover the return freight expenses for products assessed as having a major failure. If you encounter such an issue, please reach out to us for further assistance and guidance regarding the return process.
What should I do if I've found a problem with the website?
We are committed to continuous improvement and value your feedback. If you have encountered any issues or problems with our website, we would appreciate hearing from you. Please provide us with the details of your feedback by sending an email to admin@stautos.com.au. Your input helps us better understand customer expectations and enables us to enhance our website and overall customer experience.
How long does it take to process and ship my order?
We strive to process and dispatch orders as quickly as possible. After your payment is cleared, we aim to send out your goods within 1 business day. However, if certain items are unavailable, there may be a slight delay. We will notify you if this occurs.
Can I track the progress of my order?
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. However, please note that not all orders may have tracking numbers. If your order has not arrived within the estimated delivery time, you can contact the shipping company using the reference number provided to you.
Do you ship internationally?
Currently, we only offer shipping within Australia. We do not ship internationally at this time.
Do you offer bulk or wholesale discounts?
We may offer bulk or wholesale discounts for certain products or large quantity orders. If you are interested in making a bulk purchase, please contact our sales team at sales@stautos.com.au, and they will be happy to assist you with pricing and availability.