FAQs

Pick your year, make and model in the vehicle search, and each product page shows whether the part is listed for it. If you’re not sure, send us your rego (with the state) or VIN and we’ll check before you order.

No worries. If you're unsure, send us an email or use the contact form with your rego, VIN or the number on your old part, and our friendly team will help you find the right part.

Many of our parts meet or exceed OEM standards. If you have any questions about a product’s specifications, our team is happy to help.

Yes. Check our Price Match page for all the details and any exclusions on our price matching policy.

We stock a wide range of parts, but if you need something custom, just get in touch with us and we’ll do our best to help.

We're Australia's top-rated auto parts store, trusted for over a decade. We offer competitive prices, great service and bulk solutions for large orders.

You can cancel an order before it is dispatched. Contact us as soon as you can.

Once your order is on its way, changes are harder, so please check it before you confirm. Contact us straight away if you need help.

We offer secure payment options, including major credit and debit cards and online payment gateways. All details are shown at checkout.

Yes. We use strong encryption and secure payment processing to keep your data safe.

Enter your code at checkout and the discount is applied to your order automatically.

It's easy: follow our Facebook page or other platforms and sign up for our newsletter to hear about promotions and deals.

Free standard shipping on all domestic orders. If you choose express shipping, the cost is calculated at checkout based on your delivery location.

We aim to process and dispatch your order within one business day after payment clears. If an item is out of stock, we’ll keep you informed of any delays. Check Australia Post for the latest delivery timeframe: Australia Post delivery times. Delivery times are set by Australia Post and are outside our control.

Your shipping confirmation email includes tracking details where available. If you can’t find them, contact the carrier with your reference number.

Yes. We ship internationally wherever Australia Post International Express is offered. Those orders ship express, so delivery is smooth and secure.

We've chosen express shipping for international orders to give you fast, reliable, hassle-free delivery, so you receive your parts promptly and securely.

We don't offer warehouse pick-ups at the moment. We deliver your order straight to your door with our free standard shipping.

Returns are accepted if a product has a major fault, is wrongly described, or isn’t as expected. We’re here to sort it out with a replacement, credit, or refund.

Our Return and Refund page has clear, step-by-step instructions on how to start the process. To send a part back, email us and we'll send the return address and label.

For products with a major fault, we typically cover the return freight. If you experience any issues, please get in touch for assistance.

Fit Guarantee: if you sent us your rego, VIN or vehicle details before we dispatched, and we confirmed the part but it doesn't fit, we pay the return postage. We email you a prepaid Australia Post return label, and you get a full refund or a replacement.

We generally process refunds or exchanges within 7–10 business days once we’ve received and assessed the returned item.

Please contact our customer service right away. We'll arrange a replacement, credit or refund so you're taken care of.

Yes, we offer bulk pricing and exclusive discounts for large orders. Contact our sales team to learn more.

Email our sales team at sales@stautos.com.au with your requirements and we'll guide you through the process.

Minimum requirements vary by product. Contact our sales team for details that suit your needs.

Yes, we can arrange recurring orders with customised pricing and scheduling. Get in touch to discuss your requirements.

Bulk customers get exclusive pricing and reliable supply, with personal support to suit their business needs.

You can reach us by email or through our online contact form. We answer Mon–Fri 9:00 am – 4:00 pm (Melbourne time), and our friendly team can help with any question.

Yes. Use the chat button on any page to chat with us during our hours, Mon–Fri 9:00 am – 4:00 pm (Melbourne time). Outside those hours, leave a message in the chat or email us and we’ll reply when we’re back.

Our support team is available Mon–Fri 9:00 am – 4:00 pm (Melbourne time). For urgent matters outside these times, please email us.

Yes. You can create and manage your account to track orders, update your details and see your purchase history.

We're always looking to improve. If you spot an issue, please email your feedback to admin@stautos.com.au.

We like hearing from you. Use our contact form or email us directly to share your thoughts and help us serve you better.