FAQs

No worries! If you’re uncertain, just drop us an email or send a message on Facebook or other platform. Our friendly team is here to help you find the perfect part.

It’s easy – follow our Facebook page or other platform and sign up for our newsletter to get the scoop on promotions and exclusive deals.

Absolutely! Check out our Price Match page for all the details and any exclusions on our price matching policy.

Many of our parts meet or exceed OEM standards. If you have any questions about a product’s specifications, our team is happy to help.

We’re Australia’s top-rated auto parts store – trusted for over a decade with competitive prices, exceptional service, and tailored bulk solutions.

We stock a wide range of parts, but if you need something custom, just get in touch with us and we’ll do our best to help.

Once your order is on its way, changes are a bit tricky. Please double-check your order before confirming, but contact us ASAP if you need help.

We offer a range of secure payment options, including major credit/debit cards and online payment gateways. All details are provided at checkout.

Definitely! We use top-notch encryption and secure payment processing to keep your data safe.

Orders can be cancelled before dispatch. If you need to cancel, please contact us as soon as possible.

Simply enter your code at checkout, and the discount will be applied automatically to your order.

Enjoy free standard shipping on all domestic orders! If you choose express shipping, the cost is calculated at checkout based on your delivery location.

We currently don’t offer warehouse pick-ups – we make sure your order is delivered straight to your door with our free standard shipping.

We aim to process and dispatch your order within one business day after payment clears. If an item is out of stock, we’ll keep you informed of any delays.

Yes! If a tracking number is available, you’ll receive it along with your order details. If you’re missing it, contact your shipping carrier with your reference number.

Yes, we do! International orders are shipped express via Australia Post to ensure a seamless and secure delivery experience.

We’ve chosen express shipping for international orders to guarantee a fast, reliable, and hassle-free delivery experience, so you receive your parts promptly and securely.

Returns are accepted if a product has a major fault, is wrongly described, or isn’t as expected. We’re here to sort it out with a replacement, credit, or refund.

Head over to our Return and Refund page for clear, step-by-step instructions on how to start the process.

For products with a major fault, we typically cover the return freight. If you experience any issues, please get in touch for assistance.

We generally process refunds or exchanges within 7–10 business days once we’ve received and assessed the returned item.

Please contact our customer service right away. We’ll arrange a replacement, credit, or refund to ensure you’re taken care of.

Yes, we offer attractive bulk pricing and exclusive discounts for large orders. Reach out to our sales team to learn more.

Simply email our sales team at sales@stautos.com.au with your requirements, and we’ll guide you through the process.

Minimum requirements can vary by product. Contact our sales team for specific details tailored to your needs.

Yes, we can arrange recurring orders with customised pricing and scheduling. Get in touch to discuss your requirements.

Bulk customers enjoy exclusive pricing, reliable supply, and personalised support to suit their business needs.

We’re always looking to improve! If you spot an issue, please email us at admin@stautos.com.au with your feedback.

You can reach us by email, Facebook, or our online contact form. Our friendly team is ready to help with any questions.

Check our website for updates on live chat support availability.

Yes, you can create and manage your account to track orders, update details, and stay informed about your purchase history.

Our support team is available Monday to Friday during standard business hours. For urgent matters outside these times, please email us.

We love hearing from you! Use our contact form or email us directly to share your thoughts and help us serve you better.