Refund policy

This policy applies to orders placed on servicepartsonline.com.au. Orders placed on eBay or Amazon follow the returns terms shown on that listing.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Fit Guarantee

Send us your rego, VIN or vehicle details before we dispatch. If we confirm the part and it doesn't fit, you get a full refund or a replacement, and we pay the return postage: we email you a prepaid Australia Post return label.

The Fit Guarantee applies to Australian orders when you contacted us and we confirmed the part before dispatch. Parts that have been fitted or used are not covered by the Fit Guarantee (your consumer rights above still apply).

Faulty, damaged or wrong items

If a part arrives faulty or damaged, or we sent the wrong part, email us at account@stautos.com.au with your order number and a photo. We'll arrange a refund, replacement or repair as the Australian Consumer Law requires, and we cover the return postage.

30-day change-of-mind returns

Changed your mind? Return eligible items within 30 days of delivery. To be eligible, the item must be unused, not fitted, and in its original packaging in the condition you received it, with proof of purchase. Return postage for change-of-mind returns is paid by you; we recommend a trackable service, as we can't be responsible for change-of-mind returns lost in transit. Change-of-mind returns don't apply to sale items.

How to return an item

1. Email account@stautos.com.au with your order number and the reason for the return.
2. We'll reply with the next steps (and a prepaid Australia Post label for Fit Guarantee, faulty, damaged or wrong-item returns within Australia).
3. Send the item to the return address in our reply. Please don't send it to the manufacturer.

Refunds

When we receive and check your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 7–10 business days.

If you haven't received your refund after that, please check with your bank or card provider first, as posting can take a little longer. Still missing? Email account@stautos.com.au.

Exchanges

To swap an item for the same one (for example a damaged item), email account@stautos.com.au and we'll arrange it.