Price Match Policy

At Service Parts Online, we are dedicated to providing our customers with the best value and competitive pricing for Australia. To ensure transparency, please be aware of the specific exclusions to our Price Match policy:

1. Conditional Offers: We do not match prices that are part of conditional promotions. This includes:

   • Package Deals: Offers where multiple products are bundled together at a discounted rate.
   • Cashback Offers: Promotions that provide a rebate or cashback on a purchase.
   • Bonus Items: Deals where additional items are included for free with a purchase.
   • Bulk Purchase Discounts: Special pricing available only when purchasing in larger quantities.
   • Limited Quantity Promotions: Discounts that apply only to a limited number of items or until stock runs out.

2. Special Event and Group-Specific Offers: We exclude prices that are part of:

   • Trade Offers: Discounts available only to trade professionals or businesses.
   • Special Events: Pricing available exclusively during specific events or sales.
   • Club or Membership Discounts: Prices accessible only to members of specific clubs or organizations.

3. Clearance and Pre-Owned Products: We cannot match prices for:

   • Clearance Items: Products marked for clearance or final sale.
   • Seconds: Items that have minor imperfections or defects.
   • Refurbished Products: Items that have been repaired or restored to a working condition.
   • Ex-Demonstration Models: Products previously used for display or demonstration purposes.
   • Display Models: Items used in-store for display purposes.

4. Offers from Certain Sources: Our Price Match policy does not cover:

   • Resellers: Prices from third-party resellers or marketplaces.
   • Classifieds and Auction Sites: Offers from classified ads or auction platforms.
   • Manufacturers and Distributors: Prices directly from manufacturers, distributors, or importers.

5. Overseas-Based Distributors: We cannot match prices for:

   • International Offers: Deals requiring delivery from overseas-based distributors or international shipping.

6. Advertising Errors: We do not match prices where there is:

   • Incorrect Pricing: Mistakes in the advertised price on our website or a competitor’s site. If an error is discovered, we reserve the right to correct it and will not honor the incorrect pricing.

How to Request a Price Match:

To request a price match, please provide:

• Proof of Competitor’s Price: A current advertisement or website link showing the lower price.
• Product Information: Details about the product you wish to have matched.

We strive to offer fair and competitive pricing, and adhering to these guidelines ensures that we maintain the integrity of our pricing policy. If you have any questions or need further clarification, feel free to contact us at account@stautos.com.au.