Price Match Policy

At Service Parts Online we aim to give our customers the best value and competitive pricing in Australia. To be transparent, please note the specific exclusions to our price match policy:

1. Conditional offers: we don't match prices that are part of conditional promotions. This includes:

   • Package Deals: Offers where multiple products are bundled together at a discounted rate.
   • Cashback Offers: Promotions that provide a rebate or cashback on a purchase.
   • Bonus Items: Deals where additional items are included for free with a purchase.
   • Bulk Purchase Discounts: Special pricing available only when purchasing in larger quantities.
   • Limited Quantity Promotions: Discounts that apply only to a limited number of items or until stock runs out.

2. Special Event and Group-Specific Offers: We exclude prices that are part of:

   • Trade Offers: Discounts available only to trade professionals or businesses.
   • Special events: prices available only during specific events or sales.
   • Club or Membership Discounts: Prices accessible only to members of specific clubs or organizations.

3. Clearance and Pre-Owned Products: We cannot match prices for:

   • Clearance Items: Products marked for clearance or final sale.
   • Seconds: Items that have minor imperfections or defects.
   • Refurbished Products: Items that have been repaired or restored to a working condition.
   • Ex-Demonstration Models: Products previously used for display or demonstration purposes.
   • Display Models: Items used in-store for display purposes.

4. Offers from Certain Sources: Our Price Match policy does not cover:

   • Resellers: Prices from third-party resellers or marketplaces.
   • Classifieds and Auction Sites: Offers from classified ads or auction platforms.
   • Manufacturers and Distributors: Prices directly from manufacturers, distributors, or importers.

5. Overseas-Based Distributors: We cannot match prices for:

   • International Offers: Deals requiring delivery from overseas-based distributors or international shipping.

6. Advertising Errors: We do not match prices where there is:

   • Incorrect pricing: mistakes in the advertised price on our website or a competitor’s site. If we find an error, we reserve the right to correct it and will not honour the incorrect price.

How to Request a Price Match:

To request a price match, please provide:

• Proof of Competitor’s Price: A current advertisement or website link showing the lower price.
• Product Information: Details about the product you wish to have matched.

We aim to offer fair and competitive pricing, and these guidelines keep our price match policy consistent. If you have any questions or need further clarification, contact us at account@stautos.com.au.