Shipping policy

Shipping policy

Order confirmation

After placing an order online, you'll receive a confirmation email from us or our payment provider with your order details (if you've provided your email address). Typically, you'll receive this confirmation within minutes of placing your order. Order by 10 am (Melbourne time) on a business day for same-day dispatch; otherwise we aim to dispatch within 1 business day. If any items are unavailable, delivery might take longer, and we'll contact you with further information.

Shipping availability

• Domestic shipping: We primarily offer both Parcel Post and Express Post within Australia. For more details, please refer to the Australia Post website.
• International shipping: We ship internationally wherever Australia Post International Express is offered.

Domestic delivery timeframes

State	Standard (Australia Post Parcel Post)	Express (Australia Post Express)
VIC	2–3 business days	1–2 business days
NSW	3–5 business days	1–3 business days
ACT	3–4 business days	1–2 business days
QLD	4–8 business days	1–4 business days
SA	3–5 business days	1–4 business days
TAS	4–5 business days	1–2 business days
WA	5–11 business days	1–5 business days
NT	6–13 business days	3–4 business days
Australia – Other Territories (Christmas Island, Cocos (Keeling) Islands, Norfolk Island)	5–15 business days	3–6 business days

These timeframes are estimates and not guarantees. Check Australia Post for the latest timeframe: Australia Post delivery times. Delivery times are set by Australia Post and are outside our control.

Estimates in business days from dispatch, excluding weekends and public holidays; remote and island areas may take longer.

International express delivery timeframes

Estimated Australia Post International Express delivery times by region, between major cities (Australia Post, read 22/10/2026). Regional areas may take longer. Delivery times don't include customs clearance.

Zone	Estimated delivery time (Australia Post International Express)	Countries
New Zealand	2–4 business days	New Zealand
China	3–6 business days	China
Rest of Asia	3–8 business days	Hong Kong, India, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand, Vietnam
USA and Canada	3–6 business days	Canada, United States
Pacific Islands	5–10 business days	Bangladesh, Brunei, Cambodia, Cook Islands, Fiji, French Polynesia, Kiribati, Laos, Macao, Maldives, Myanmar, Nauru, Nepal, New Caledonia, Niue, Pakistan, Papua New Guinea, Philippines, Pitcairn, Samoa, Solomon Islands, Sri Lanka, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna
UK and Ireland	3–5 business days	Ireland, United Kingdom
Europe 1	4–9 business days	France, Germany, Italy, Monaco, Netherlands, Norway, South Africa, Spain, Sweden, Switzerland, Türkiye, Ukraine
Europe 2	4–13 business days	Albania, Austria, Belgium, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Malta, Montenegro, North Macedonia, Poland, Portugal, Romania, Russia, Saint Vincent and the Grenadines, Serbia, Slovakia, Slovenia, Tanzania, Trinidad and Tobago, Uganda, Uruguay, Uzbekistan, Venezuela, Zambia, Zimbabwe
Rest of world	5–15+ business days	Afghanistan, Algeria, Angola, Argentina, Armenia, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Costa Rica, Côte d'Ivoire, Curaçao, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Paraguay, Peru, Qatar, Republic of Cameroon, Republic of the Congo, Reunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sudan, Suriname, Tajikistan, Togo, Tunisia, Turkmenistan, Turks and Caicos Islands, United Arab Emirates, Vatican City, and any other country not listed above

International parcels can weigh up to 20 kg (Australia Post's limit).

Check Australia Post for the latest timeframe: Australia Post international delivery times and service status. Delivery times are set by Australia Post and are outside our control.

If Australia Post has suspended its service to your country, or doesn't offer it there, we can't ship your order, even if checkout lets you place it. We'll refund your order in full.

International duties and taxes

We don't collect duties or import taxes at checkout. They're set by the destination country, and the buyer pays them on delivery.

Limitations and exceptions

We cannot be held responsible for losses due to delays or failures in delivery, including incorrect quantities. We reserve the right to refuse delivery or cancel orders if there are issues with payment or account activity. Orders may also be held if products are believed to cause harm, damage, or infringe on intellectual property rights.

Carriers

We primarily use Australia Post for shipping orders, but the specific carrier may vary based on your location.

Order tracking

Your shipping confirmation email includes tracking details where available. If your order does not arrive within the expected timeframe, please contact the carrier using the reference number provided.

Missing orders

If your order hasn't arrived after the estimated delivery time, contact us with your order number, name, and shipping details. We will investigate with the carrier and, if the item cannot be located, we will replace your order and dispatch a new item on the next available business day.

Express shipping rates

Shipping costs will be displayed at checkout. You can choose to proceed or cancel your order based on this information.

Free shipping

We offer free standard shipping on all domestic orders.

Contact us

For any delivery inquiries, please contact us at account@stautos.com.au.